Location: The Helix, DCU, Glasnevin
Hours per week: part-time/casual
Reporting to: Box Office Manager
 

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JOB DESCRIPTION 

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Join our team at The Helix Theatre! We’re looking for a friendly and efficient Box Office Supervisor to provide excellent customer service and support ticket sales for our exciting events. The Box Office Supervisor is responsible for the daily operations of The Helix Box Office, working closely with the Box Office Manager and stepping in during their absence.

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Key Responsibilities:

• Provide a high-quality box office service using our computerised ticketing system (Ticketsolve – training provided).

• Respond promptly and professionally to all Box Office enquiries.

• Build and maintain positive relationships with regular patrons of The Helix.

• Manage and update the customer database accurately.

• Reconcile and record daily financial transactions.

• Upload and manage shows on Ticketsolve for public sale.

• Act as the main reception for The Helix Theatre.

• Adhere to The Helix’s Health and Safety policy at all times.

• Support and contribute positively to the overall work of the Box Office team.

• Perform additional duties as reasonably required by the Box Office Manager.

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WORKING HOURS

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• This role requires flexibility, including evening, weekend, and daytime shifts.

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ROLE REQUIREMENTS
 

• Act as team lead in the absence of the Box Office Manager.

• Maintain clear communication and cooperation across departments.

• Provide excellent customer service and resolve patron issues effectively.

• Follow all box office procedures and policies.

• Carry out other duties as assigned by the Box Office Manager.

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ESSENTIAL SKILLS & EXPERIENCE

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• Computer literate (Ticketsolve experience is a plus, but not essential)

• Sales experience

• Excellent customer service and telephone manner

• Experience handling cash and card transactions

• Proficient typing skills

• Flexible availability for shift work

 

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HOW TO APPLY 
 

Please apply in writing with a CV and the contact details of two referees to: anne.hughes@thehelix.dcu.ie

 

Closing Date: 20th June 2025

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The Helix is an equal opportunities employer.

 

Recruitment agency assistance is not required at this time.