Box Office Supervisor
Part-Time (minimum 20 hours Per Week)
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The Helix is a multi-purpose arts, entertainment and conference & events centre nestled in the heart of Dublin City University’s vibrant campus located in Glasnevin Dublin 9. Since opening in 2002, the Helix has established itself as a destination of choice for an incomparable range of events attracting audiences from Dublin and beyond with a mixture of high-quality music,
drama, sport, live TV productions, conferences, and general entertainment programming. In recent years, the venue has been awarded the “Best Purpose-Built Event Venue” accolade in Ireland on two occasions.
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Location:
We are located in the heart of the DCU on the Glasnevin Campus, Dublin 9
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About The Role:
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The Box Office Supervisor oversees the daily operations of a venue's box office, ensuring efficient ticket sales, providing excellent customer service, and managing a team of box office staff.
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Key Tasks:
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To provide an efficient Box Office sales service operating a computerised
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Ticket system (currently Ticketsolve). Training provided.
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Managing ticket sales through various channels, including online, phone, and in-person, and ensuring accurate processing of transactions.
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To maintain and nurture relationships with regular attendees to The Helix.
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To input and update the database as required.
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Group Sales, invoicing and payment reconciliation.
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Setting up shows for sale. And daily reports.
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Reconcile and record transactions daily and bank lodgements.
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To adhere to the Company’s Health and Safety policy. And Fire Evacuation procedures.
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To make a positive contribution to the work of the Box Office team and Company as a whole.
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Supervising box office staff, including scheduling, training, and performance management.
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Assisting with show management, including guest lists, seat changes, and on site event support.
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Addressing and resolving any issues that arise during box office operations, such as ticket discrepancies, customer complaints, or technical difficulties.
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To carry out any other task which may be reasonably required by the Box Office Manager.
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Responsibilities:
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The Box Office Supervisor will be required to work evenings and weekends as well as daytime hours.
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Exhibit proper interdepartmental communication and organisation.
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Work with the Box Office Manager to appropriately respond to patron issues.
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Act as lead in Box Office Manager’s absence and manage the Box Office Team.
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Follow Box Office management procedures to comply with venue policies.
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Perform other duties as assigned by the Manager.
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Essential Skills:
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Supervisory Experience: Proven ability to lead and motivate a team
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Computer literate (experience of Ticketsolve preferable but not essential)
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Sales Background
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Excellent Customer Service skills
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Money handling experience
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Excellent telephone manner
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Shift flexibility essential
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Proficient typing skills required.
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Please apply in writing, attaching a CV and the names and contact details of two
referees to: anne.hughes@thehelix.dcu.ie
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Closing Date: March 6th 2026
Part Time Casual Box Office Agent
Evenings and Weekends
KEY TASKS AND RESPONSIBILITIES
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Ticket system- currently Ticketsolve. Training provided.
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To provide an efficient box office sales service operating a computerised
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To answer all enquiries received at the Box Office relating to The Helix Theatre.
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To maintain and nurture relationships with regular attendees to The Helix.
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To input and update the database as required.
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To reconcile and record transactions on a daily basis.
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To adhere to the Company’s Health and Safety policy.
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To carry out any other task which may be reasonably required by the Box Office Manager.
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To make a positive contribution to the work of the Box Office team and Company as a whole.
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To act as main reception for the Theatre.
PERSON SPECIFICATION
Essential Skills:
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Computer literate (experience of ticketsolve preferable but not essential) | Microsoft Office
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Excellent Customer Service skills
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Sales Background
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Cash handling experience
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Excellent telephone manner
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Positive Attitude
Desirable:
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Ability to work under your own initiative and as part of a team.
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Ability to work calmly under pressure.
Please apply in writing, enclosing a CV and the names andaddresses of two referees to: anne.hughes@thehelix.dcu.ie
Closing Date: March 6th 2026