Location: The Helix, DCU, Glasnevin
Hours per week: part-time/casual
Reporting to: Box Office Manager
 

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JOB DESCRIPTION 

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Join our team at The Helix Theatre! We’re looking for a friendly and efficient Box Office Agent to provide excellent customer service and support ticket sales for our exciting events.

Key Responsibilities:

• Operate a computerised ticketing system (Ticketsolve – training provided).

• Assist customers with ticket sales and inquiries.

• Build and maintain relationships with regular attendees.

• Update and manage the customer database.

• Process and reconcile daily transactions.

• Ensure compliance with Health and Safety policies.

• Support the Box Office Manager with additional tasks as required.

• Contribute positively to the Box Office team and the theatre as a whole.

• Serve as the main reception for The Helix.

• Be available for evening and weekend shifts as needed.

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ESSENTIAL SKILLS 
 

• Computer literate (Ticketsolve experience preferred but not essential)

• Excellent customer service skills

• Sales background

• Cash handling experience

• Strong telephone manner

• Positive attitude

 

DESIRABLE
 

• Ability to work independently and as part of a team

• Ability to remain calm under pressure

• Passion for theatre

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HOW TO APPLY 
 

Please apply in writing with a CV and the contact details of two referees to: anne.hughes@thehelix.dcu.ie

 

Closing Date: Friday, 14th March 2025

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The Helix is an equal opportunities employer.

 

Recruitment agency assistance is not required at this time.